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Website Design March 19, 2024 5 min read

The Most Underrated Step in Design

The Most Underrated Step in Design

It’s not the wireframe. It’s not the visual design review. It’s the brief — and almost no one writes a good one.

The shape of a useful brief

A good brief answers three questions in plain language:

  1. Who is this for? — Not a persona document. One sentence that describes the person at the moment they need this thing.
  2. What changes for them when this works? — The outcome, not the output.
  3. What would make this obviously wrong? — The guardrails that protect the work from drift.

Everything else — tone, references, deadlines — is logistics.

Why this beats process

Briefs that read well make every other decision faster. Briefs that don’t add a week to the project, every time.